Frequently Asked Questions
Save time! Read this page to see if you can find answers to your questions before sending us a message. Answering phone calls, emails, and text messages takes time as well as resources and we're all busy people. Thanks for your time and understanding.
Q: What is your customer service phone number?
A: We don't have one. We prefer to communicate through email. If you have a question that you can not find an answer to on this page, then please feel free to contact us. We're very responsive to messages and we will get back to you as soon as we can.
Q: Why is your minimum order requirement $100?
A: We sell everything on our site, wholesalebraidinghair.com, at wholesale prices, which means we only make pennies on the dollar. We must sell large quantities in order to stay in business. Most wholesale companies have a minimum order requirement which is usually $500 or more. We chose to have a $100 minimum order requirement to make it easier for small businesses and start-up companies to compete with larger companies with more resources. This way, we level the playing field and make it easier for smaller companies to obtain the products they otherwise could not.
Q: Why are shipping charges so high?
A: Shipping charges are calculated by the shipping carriers themselves, not by us. We are not UPS! Your shipping charges are calculated by weight, size of package, and the costs associated with getting your packages from point a to b. We do not make a profit off your shipping charges as we pay that directly to the carrier for a shipping label. The price is calculated by the box, not by the piece. Example... if you try to check out with 1 item in your cart then your shipping charges will be the same as checking out with roughly 100 pieces in your cart. This is also why the order minimum is $100.00 because ordering less than a full box doesn't benefit you because you will be charged for a full box anyway.
Q: Why is there no option for free shipping?
A: Shipping is never free! The customer always pays for shipping! Sure we could give you free shipping if we sold our products at retail price, but please remember, we sell at wholesale price. Also, we could mark up the items we sell to include shipping charges and call it free shipping but is that really free shipping? Again, we only make pennies on the dollar......
Q: When will my order get shipped?
A: Your order will ship the same day if you place your order before 2:00PM MST. Your order will ship the next business day if you place your order after 12:00PM MST or on a weekend or a holiday. Business days exclude weekends and holidays. Sometimes, we do ship orders on Saturdays, but not all the time.
Q: How long does it take for my order to get to me?
A: Depends. We ship from Denver Colorado. Florida is a lot further away from us then Kansas or Utah so packages take longer to get to Florida or New York. To find out how long it will take for you package to get to you, check out UPS Shipping time maps.
Use zip code 80249 to see --->>> Get Shipping Times!
Q: Why do I have to sign for my package? Why not just leave it by the door?
A: All packages must be signed for because porch pirates do exist! The other reason why is because sometimes customers aren't honest people. Unfortunately, Internet theft and chargeback fraud is real too!
Q: Do you ship internationally?
A: Yes we do. Select World at checkout and select your country. Rates are higher outside the US and you can expect to pay tariffs on imported goods.
Q: How long does shipping take?
A: Your package should arrive withing 3-5 days. Keep your tracking information and check it daily. The shipping carriers update their tracking information daily. We check all orders and make sure they're being delivered accordingly. If there are any problems, we will contact you and let you know. Things happen sometimes, not a lot, but sometimes packages are lost. Don't worry, we will replace your items and work with the carriers and make things right if anything does happen.
Q: Why is my package taking longer to get to me than I thought?
A: Contact UPS: 1 (800) 742-5877 - Have your tracking # ready! Then contact us and let us know. We'll check on it for you. Please note: We are not UPS! Once we give them your package, they are responsible for it. You might have paid on our site for shipping but we pay that directly to them. Again, we are not a shipping company. We are not UPS! Natural disasters and weather delays happen.
Q: I'm missing items from my order. What do I do?
A: Every order that is shipped from us will have a sticky note inside the shipping label. We write your order on the sticky note first. Then we check off each item individually as we count each item we place in your box. If we have the count for that item correct we will then place a check mark by that item on the sticky note. This lets us know that we placed that item inside that particular box. When we are done with your order, we check your box again. If everything is there we will write all items present on the sticky note to let you know we checked it twice and everything is there.
If there is any items that we do not have at the time we are fulfilling your order we will note that on the sticky note as well. When we go to ship your order and purchase your shipping label we check your order again. If any items are not in the box at that time we will issue a refund for those items missing as well as a refund for difference in shipping. When you receive your package, always be sure to check your sticky note. If you claim items are missing, we will ask you to take a picture of the sticky note and send it to us. No picture = no item refund or replacement. We make mistakes. We are human.
Q: I want to purchase wholesale. What is the wholesale price?
A: The name of this website is Wholesale Braiding Hair. It's straight forward! You don't have to read between the lines here. Each item we sell shows the wholesale price. Each item you see on the site shows the wholesale price for that item. In other words, the price you see is the wholesale price for that item. We do not have I'm a new customer special prices, I'm a repeat customer prices, or I'm your website's greatest fan prices or I'm your best friend prices. Or Bulk Order Prices. The price shown is the wholesale price.
Q: Can I purchase different items or does my order need to be the same color?
A: You can purchase whatever you like. Order 1 of this one, 3 of that one, 17 of another one. In order words, order how much you want. We will ship your order as long as your order meets our minimum order requirement.
Q: Can I get a discount?
A: No. Well, yes if you happen to have a discount code to use. Sometimes we do send out discount codes and have promotions but if there isn't a discount code available to you then the answer is no. If any discount codes are available, it will be shown on the home page!
Q: Do you offer dropshipping?
A: No, not at this time.
Q: Do you need a brand ambassador?
A: No, not at this time.
Q: Can you do custom packaging with my logo and branding?
A: No, not at this time.
We have been in business since 2018, and yes we are a real business and yes we are black owned and operated! If you have any further questions, please feel free to contact us.
Covid19 has had an affect on every aspect of the beauty supply industry from manufacturing to distribution. We are doing our best to keep up with inventory but things will be out of stock for a while until the world gets back to normal. We order every week, but just because we order does not mean items will be back in stock. Please have patience as many of our suppliers are closed and are doing their best to keep things going accordingly.