Frequently Asked Questions
Save time! Read this page to see if you can find answers to your questions before sending us a message. Answering phone calls, emails, and text messages takes time as well as resources and we're all busy people. Thanks for your time and understanding.
Wholesale Braiding Hair is a business to business website. We are not business to consumer. The practices we follow are the same practices that are generally followed and accepted throughout the beauty industry.
Q: What is a valid state issued id?
A: A valid state issued id is a driver's license, a state issued photo ID, or a passport. Nothing else is acceptable. The name on your profile must match your id.
Q: What is your customer service phone number?
A: We don't have one. We prefer to communicate through email or text message. If you have a question that you can not find an answer to on this page, then please feel free to contact us. We're very responsive to messages and we will get back to you as soon as we can.
Q: When is this item going to be back in stock?
A: We order every week. Sometimes the manufacturers are out of stock so be patient. Please do not send us a message asking this question. Answering that question from 100 different people a week is very time consuming. Instead, go to the page for the product you wish to order and sign up for email alerts. You will receive a notification when the item is back in stock.
Q: Why are shipping charges so high?
A: Shipping charges are calculated by the shipping carriers themselves, not by us. We are not UPS! Your shipping charges are calculated by weight, size of package, and the costs associated with getting your packages from point a to b. We do not make a profit off your shipping charges as we pay that directly to the carrier for a shipping label.
Q: Why is there no option for free shipping?
A: We do not include the cost of shipping into our prices, therefore customers must pay shipping.
Q: When will my order get shipped?
A: Your order will ship the same day if you place your order before 12:00PM MST. Your order will ship the next business day if you place your order after 12:00PM MST or on a weekend or a holiday. Business days exclude weekends and holidays. Sometimes, we do ship orders during the weekend, but not all the time.
Q: How long does it take for my order to get to me?
A: 1 - 5 business days or longer for international orders.
Q: Do you ship internationally?
A: Yes we do. Select World at checkout and select your country. Rates are higher outside the US and you can expect to pay tariffs on imported goods. Note: Your order will be shipped to a customs service center, not directly to your door. You will need to go pick up your order from there. Please find the nearest customs service center near you before placing your order.
Q: Why is my package taking longer to get to me than I thought?
A: Contact UPS: 1 (800) 742-5877 - Have your tracking # ready! Then contact us and let us know. We'll check on it for you. Please note: We are not UPS! Once we give them your package, they are responsible for it. You might have paid on our site for shipping but we pay that directly to them. Again, we are not a shipping company. We are not UPS! Natural disasters and weather delays happen.
Q: I'm missing items from my order. What do I do?
A: Every order that is shipped from us will have a sticky note inside the shipping label. We write your order on the sticky note first. Then we check off each item individually as we count each item we place in your box. If we have the count for that item correct we will then place a check mark by that item on the sticky note. This lets us know that we placed that item inside that particular box.
If there are any items that we do not have at the time we are fulfilling your order we will note that on the sticky note as well. When we go to ship your order and purchase your shipping label we check your order again. If any items are not in the box at that time we will issue a refund for those items missing as well as a refund for difference in shipping. When you receive your package, always be sure to check your sticky note. If you claim items are missing, we will ask you to take a picture of the sticky note and send it to us. No picture = no item refund or replacement. We make mistakes. We are human.
Q: My package was lost, what do I do?
A: Sometimes packages are lost during transit. If that happens we will either replace the items in your order or refund your order. All refunds will be processed once the claim for lost package is made with UPS and after their investigation which can take up to 10 days. All refunds must go back to the same card used to make your purchase. We can not make a refund to a different card.
Q: My package was lost after delivery, what do I do?
A: We no longer require a delivery confirmation signature. Therefore, it is your responsibility to track your package and have your package delivered to a secure location. You can sign up for UPS my choice. We are not responsible for lost or stolen packages after delivery has been made. If that happens, you will need to contact UPS and file a claim. We will not replace or refund an order after delivery without first obtaining a police report for stolen packages and after a claim has been made with UPS.
Q: I want to purchase wholesale. What is the wholesale price?
A: The name of this website is Wholesale Braiding Hair. It's straight forward! You don't have to read between the lines here. Each item we sell shows the wholesale price. Each item you see on the site shows the wholesale price for that item. In other words, the price you see is the wholesale price for that item. We do not have I'm a new customer special prices, I'm a repeat customer prices, or I'm your website's greatest fan prices or I'm your best friend prices. Or Bulk Order Prices. The price shown is the wholesale price.
Q: Can I purchase different items or does my order need to be the same color?
A: You can purchase whatever you like. Order 1 of this one, 3 of that one, 17 of another one. In order words, order how much you want. We will ship your order as long as your order meets our minimum order requirement.
Q: Can I get a discount?
A: No. Well, yes if you happen to have a discount code to use. Sometimes we do send out discount codes and have promotions but if there isn't a discount code available to you then the answer is no. If any discount codes are available, it will be shown on the home page!
Q: Do you offer dropshipping?
A: No, not at this time.
Q: Do you need a brand ambassador?
A: No, not at this time.
Q: Can you do custom packaging with my logo and branding?
A: No, not at this time.
We have been in business since 2018, and yes we are a real business and yes we are black owned and operated! If you have any further questions, please feel free to contact us.
Covid19 has had an affect on every aspect of the beauty supply industry from manufacturing to distribution. We are doing our best to keep up with inventory but things will be out of stock for a while until the world gets back to normal. We order every week, but just because we order does not mean items will be back in stock. Please have patience as many of our suppliers are closed and are doing their best to keep things going accordingly.