Frequently Asked Questions
Save time! Read this page to see if you can find answers to your questions before sending us a message. Answering phone calls, emails, and text messages takes time as well as resources and we're all busy people. Thanks for your time and understanding.
Q: What is your customer service phone number?
A: We don't have one. We prefer to communicate through email. If you have a question that you can not find an answer to on this page, then please feel free to contact us. We're very responsive to messages and we will get back to you as soon as we can.
Q: Why is your minimum order requirement $100?
A: We sell everything on our site, wholesalebraidinghair.com, at wholesale prices, which means we only make pennies on the dollar. We must sell large quantities in order to stay in business. Most wholesale companies have a minimum order requirement which is usually $500 or more. We chose to have a $100 minimum order requirement to make it easier for small businesses and start-up companies to compete with larger companies with more resources. This way, we level the playing field and make it easier for smaller companies to obtain the products they otherwise could not.
Q: Why are shipping charges so high?
A: Shipping charges are calculated by the shipping carriers themselves, not by us. Your shipping charges are calculated by weight, size of package, and the costs associated with getting your packages from point a to b. We do not make a profit off your shipping charges as we pay that directly to the carrier for a shipping label. The price is calculated by the box, not by the piece. Example... if you try to check out with 1 item in your cart then your shipping charges will be the same as checking out with roughly 100 pieces in your cart. This is also why the order minimum is $100.00 because ordering less than a full box doesn't benefit you because you will be charged for a full box anyway.
Q: Why is there no option for free shipping?
A: Shipping is never free! The customer always pays for shipping! Sure we could give you free shipping if we sold our products at retail price, but please remember, we sell at wholesale price. Also, we could mark up the items we sell to include shipping charges and call it free shipping but is that really free shipping? Again, we only make pennies on the dollar......
Q: When will my order get shipped?
A: Your order will ship the same day if you place your order before 2:00PM MST. Your order will ship the next business day if you place your order after 2:00PM MST or on a weekend or a holiday. Business days exclude weekends and holidays. Sometimes, we do ship orders on Saturdays, but not all the time.
Q: Why do I have to sign for my package? Why not just leave it by the door?
A: All packages must be signed for because porch pirates do exist! The other reason why is because sometimes customers aren't honest people. Unfortunately, Internet theft and chargeback fraud is real too!
Q: Do you ship internationally?
A: Yes we do. Select World at checkout and select your country. Rates are higher outside the US and you can expect to pay tariffs on imported goods.
Q: How long does shipping take?
A: Your package should arrive withing 3-5 days. Keep your tracking information and check it daily. The shipping carriers update their tracking information daily. We check all orders and make sure they're being delivered accordingly. If there are any problems, we will contact you and let you know. Things happen sometimes, not a lot, but sometimes packages are lost. Don't worry, we will replace your items and work with the carriers and make things right if anything does happen.
Q: I want to purchase wholesale. What is the wholesale price?
A: Our website name is Wholesale Braiding Hair. It's straight forward! You don't have to read between the lines here. Each item we sell shows the wholesale price. Each item you see on the site shows the wholesale price for that item. In other words, the price you see is the wholesale price for that item. We do not have I'm a new customer special prices, I'm a repeat customer prices, or I'm your website's greatest fan prices or I'm your best friend prices. The price shown is the wholesale price.
Q: Can I purchase different items or does my order need to be the same color?
A: You can purchase whatever you like. Order 1 of this one, 3 of that one, 17 of another one. In order words, order how much you want. We will ship your order as long as your order meets our minimum order requirement.
Q: Can I get a discount?
A: No. Well, yes if you happen to have a discount code to use. Sometimes we do send out discount codes and have promotions but if there isn't a discount code available to you then the answer is no. If any discount codes are available, it will be shown on the home page!
Q: Do you offer dropshipping?
A: No, not at this time.
Q: Do you need a brand ambassador?
A: No, not at this time.
Q: Can you do custom packaging with my logo and branding?
A: No, not at this time.
We have been in business since 2018, and yes we are a real business and yes we are black owned and operated! If you have any further questions, please feel free to contact us.